Delivery
We want your order to arrive safely and as quickly as possible. Below you will find information about our order processing times, delivery options, and returns process.
We aim to process and dispatch all orders within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
As a small independent business, there may occasionally be times when we are away on personal holidays. During these periods, any orders placed will be processed on the next available business day after we return.
We will always let customers know in advance by displaying a notice on our website, so you are aware of any temporary processing delays before placing your order.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Please note: Delivery times begin once your order has been dispatched, not from the date your order was placed.
Delivery Options
We offer a choice of reliable delivery services to suit your needs.
Evri
Evri Standard – £2.99
Estimated delivery: 2–4 working days after dispatch.
Evri Next Day – £3.99
Estimated delivery: 1 working day after dispatch.
Royal Mail
Royal Mail Tracked 48 – £3.65
Estimated delivery: 2–3 working days after dispatch.
Royal Mail Tracked 24 – £4.65
Estimated delivery: 1 working day after dispatch.
Orders must be placed before 11:00 AM to qualify for Evri next working day delivery and 13:00 to qualify for Royal Mail Tracked 24.
Orders placed after 11:00 AM for Evri and 13:00 for Royal Mail, or on weekends and bank holidays, will be dispatched on the next business day.
Tracking details will be provided once your order has been dispatched.
Delivery updates can be viewed using your tracking link.
Delivery Delays
While we always do our best to ensure your order arrives within the expected timeframe, delivery times are estimates and cannot be guaranteed.
Occasionally, delays may occur due to circumstances outside our control, including:
Adverse weather conditions
Courier delays
Peak seasonal demand
Transport disruptions
If your order has not arrived within the expected delivery timeframe, please contact us and we will be happy to help investigate.
Returns
We want you to be happy with your purchase. If you are not completely satisfied, we are happy to help with eligible returns.
Return Period
You may request a return by emailing us within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
Items must be unused and in their original condition.
Products should be returned in their original packaging where possible.
Proof of purchase must be provided.
Non-Returnable Items
Items that have been used, damaged, or altered after delivery.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with:
Your order number
Details of the issue
Photographs showing any damage (where applicable)
We will review the issue and arrange a suitable resolution, such as a replacement, repair, or refund where appropriate.
Refunds
Once your return has been received and inspected, we will confirm the outcome.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for refunds to appear, depending on your bank or payment provider.
Return Shipping
For unwanted items or changes of mind, return postage costs are the responsibility of the customer unless otherwise stated.
If an item is faulty, damaged, or sent incorrectly, we will cover reasonable return postage costs.
The above will be based on individual circumstances and will be dealt with in the appropriate manner.
Contact Us
If you have any questions regarding delivery, returns, or your order, please contact us:
Email: support@innovatetackle.co.uk
Telephone: 01458 741567